SAP BUSINESS ONE > Core Modules

Service

SAP® Business One Service

Complete, current information at your fingertips enables delivery of exceptional customer service and support.

Take a closer look...

• Sales & Service Integration
  Integral CRM supports complete visibility of sales and service throughout the customer lifecycle. You can view every aspect of customers acquisition, retention, and loyalty, and remain in touch with the value of each customer to your business.
  
• CRM Service
  SAP Business One offers full service management functionality; service contract creation and management, service planning, maintaining customer equipment details, tracking customer interaction, customer support and management of sales opportunities. Alerts can be set to monitor service levels. You can view and review service calls by status, by date, by problem type, by priority, by technician or by origin.
• Complete Information
  The call history for every incident is easily accessed, equipment, service contract details and customer details are maintained to provide fast and easy access.
• Queues
  Calls can be assigned to an individual technician or maintained in a team view.